Fertile Business Solutions Return Policy
At Fertile Business Solutions, our commitment is to provide top-notch power tools, construction tools, water pumps, safety clothing, and other hardware products to meet the diverse needs of our valued customers. We strive for excellence in both our products and services. In the rare instance that a product does not meet your expectations, we have established a comprehensive return policy to ensure your satisfaction.
Defective Product Returns:
Fertile Business Solutions allows returns for defective products within 30 days from the date of purchase. We understand that despite rigorous quality control measures, unforeseen issues may arise. If you receive a product with manufacturing defects or faults, we encourage you to contact our customer service team immediately. You can reach us at customer service email or firstname.lastname@example.org +233 0591777898. Our dedicated team will guide you through the return process and provide a solution to ensure your complete satisfaction.
To initiate a return for a defective product, please follow these simple steps:
Contact our customer service team within 30 days of purchase, providing your order number, receipt details and details of the defect.
Our team will guide you on the return procedure, including providing a return authorization if necessary.
Carefully package the defective product, ensuring it is in its original condition and includes all accessories and packaging materials.
Ship the product to the address provided by our customer service team.
Refund or Replacement:
Upon receiving the returned product, our quality assurance team will assess the defect. If confirmed, you will be eligible for a full refund or a replacement, as per your preference. The refund will be processed using the original payment method within 3 business days.
Please be aware that Fertile Business Solutions strictly allows returns for defective products only.
Thank you for choosing Fertile Business Solutions. We value your trust and look forward to serving you with the highest quality hardware products and exceptional customer service.